Shipping Information
At GlimmerWave, we understand that receiving your fine jewelry piece is an exciting moment. We take great care to ensure your purchase arrives safely, securely, and in a timely manner. Below you'll find detailed information about our shipping policies and procedures.
For information about international orders, please visit our International Orders page.
Domestic Shipping Options
We offer special domestic shipping rates for deliveries within our domestic service areas: United States, Canada, India, and Mexico. All domestic orders include tracking and insurance.
| Region | Estimated Delivery | Cost |
|---|---|---|
| United States | 4-10 business days | $5.00 |
| Canada | 4-10 business days | $5.00 |
| India | 4-10 business days | $5.00 |
| Mexico | 4-10 business days | $5.00 |
* All domestic shipping includes package tracking and insurance. Delivery times may vary based on customs and local delivery conditions.
International Shipping
For all other countries, we offer international shipping at a flat rate of $30.00 with delivery times between 7-15 business days. For more details, please visit our International Orders page.
Free Shipping Threshold
Free Standard Shipping
Enjoy complimentary standard shipping on all U.S. orders over $100. For orders under $100, a shipping fee of $9.95 will be applied at checkout.
Our free shipping threshold applies to merchandise subtotal before taxes and after any discounts have been applied. Gift cards and custom-designed pieces may have different shipping policies.
Processing Times
Order processing times vary depending on the type of product and current order volume:
- In-stock items: 1-2 business days
- Personalized items: 3-5 business days
- Custom designs: 2-6 weeks (varies by complexity)
- Limited edition collections: 3-5 business days
During peak seasons (holidays, special events), processing times may be extended by 1-3 business days. You'll receive a notification if your order will take longer than the standard processing time.
Order Tracking
Once your order ships, you'll receive a tracking number via email. You can track your package by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your GlimmerWave account and viewing your order history
- Contacting our customer service team with your order number
Track Your Order
To check the status of your order, please enter your order number and email address below:
Shipping Security
Your fine jewelry deserves special care. That's why we take extra precautions when shipping our products:
Secure Packaging
- Discreet, unmarked outer packaging
- Custom-fitted jewelry boxes
- Tamper-evident seals
- Shock-absorbent materials
- Signature gift presentation
Insurance & Verification
- All shipments fully insured
- Signature required on delivery
- Real-time tracking and alerts
- End-to-end shipping visibility
- Verified carrier partners
Delivery Confirmation
For your security, all GlimmerWave packages require a signature upon delivery. This helps ensure your valuable items reach you safely.
If you're not available to sign for your package:
- The carrier will leave a delivery attempt notice
- You can reschedule delivery through the carrier's website using your tracking number
- You may be able to sign up for delivery alerts or provide delivery instructions
- For some carriers, you may authorize delivery without signature (at your own risk)
For orders over $1,000, we may require additional delivery verification steps for your protection.
Shipping to Alternative Addresses
We understand you may want to ship to an address other than your billing address. For security and fraud prevention, please note:
- For orders over $500 shipping to an address different from your billing address, additional verification may be required
- We may contact you by phone or email to verify shipping details
- P.O. boxes can be used for standard shipping only (not expedited or express)
- APO/FPO addresses are supported, but delivery times may be extended
If you're sending a gift, we offer complimentary gift wrapping and can include a personalized message. Select these options during checkout.
Shipping Delays
While we make every effort to deliver your order as quickly as possible, occasionally circumstances beyond our control may cause delays:
- Weather conditions or natural disasters
- Carrier service disruptions
- Customs delays for international shipments
- Incorrect or incomplete address information
- Failed delivery attempts requiring rescheduling
If your package is delayed, you can check the most up-to-date status using your tracking number. If you have concerns about a significant delay, please contact our customer service team.
Frequently Asked Questions
What happens if I'm not home to sign for my package?
The carrier will leave a delivery attempt notice with instructions on how to reschedule delivery or pick up your package from a local facility.
Can I change my shipping address after placing my order?
Address changes may be possible if your order hasn't shipped. Please contact our customer service team immediately with your order number and new shipping information.
Do you ship to P.O. boxes?
Yes, we can ship to P.O. boxes using standard shipping methods. However, expedited and express shipping services require a physical street address.
Is my jewelry insured during shipping?
Yes, all GlimmerWave shipments are fully insured against loss or damage during transit at no additional cost to you.
Can I expedite a custom order?
While the creation of custom pieces follows a specific timeline, we can expedite the shipping once the piece is completed. Please contact us about rush options for custom pieces.
Contact Shipping Support
If you have questions about shipping options, delivery times, or need assistance with a shipment, our shipping specialists are here to help:
- Email: shipping@glimmerwave.store
- Phone: 1-800-GLIMMER ext. 203 (Monday - Friday, 9am - 6pm EST)
- Live Chat: Available on our website during business hours
Last updated: March 28, 2025