International Orders

GlimmerWave is delighted to ship our exquisite jewelry collections to customers worldwide. We've crafted our international shipping process to be as smooth and transparent as possible, ensuring your fine jewelry arrives safely, no matter where you are.

For domestic shipping information, please visit our Shipping Information page.

Countries We Ship To

GlimmerWave currently ships to over 90 countries worldwide. Our major shipping destinations include:

To confirm if we ship to your country, please contact our International Customer Service team or check the country options during checkout.

International Shipping Options

We offer several international shipping options to meet your needs:

Delivery times are estimates and may vary based on destination country, customs processing, and local delivery conditions.

Customs, Duties & Taxes

When your order crosses international borders, it may be subject to import duties and taxes levied by the destination country. These charges vary by country and depend on factors such as:

• The value of your purchase
• The category of items (jewelry often has specific import regulations)
• The country's specific import laws and tax rates
• Any applicable free trade agreements

GlimmerWave is unable to calculate or collect these fees in advance, and they will be collected by the carrier or customs authority upon delivery or before delivery. For specific information about potential duties or taxes for your country, we recommend contacting your local customs office.

Customs Documentation

All international shipments include proper customs documentation declaring the accurate value and description of contents. This documentation includes:

• Commercial invoice with item descriptions and values
• Certificate of authenticity for fine jewelry pieces
• HS (Harmonized System) codes for customs classification
• Country of origin declaration

For certain premium pieces or orders over $2,000, we may include additional documentation such as appraisal certificates or gemstone grading reports.

International Delivery & Tracking

Once your order ships, you'll receive a confirmation email with your tracking number and carrier information. You can track your package through:

• The tracking link in your shipping confirmation email
• Your GlimmerWave account under Order History
• The carrier's website using your provided tracking number

Currency & Payment Methods

We make international shopping convenient by offering multiple currency options and payment methods:

For security purposes, international orders may require additional verification steps during the payment process.

International Returns & Exchanges

We extend our return and exchange policy to our international customers with some specific considerations:

• International orders can be returned within 30 days of delivery
• Return shipping costs for international orders are the responsibility of the customer
• Duties and taxes paid on the original shipment are typically non-refundable (as these are collected by your government, not by GlimmerWave)
• We recommend using a tracked and insured shipping service for returns
• For exchanges, new international shipping fees may apply

For detailed information, please review our complete Return Policy.

International Warranty

All GlimmerWave jewelry comes with our standard warranty, which applies worldwide. For international customers requiring warranty service:

• Contact our International Customer Service to discuss your warranty claim
• We'll provide shipping instructions and a prepaid return label for warranty repairs
• International warranty shipments are insured and tracked
• Repair timeframes may be extended for international orders
• Repaired items will be returned via our standard international shipping method

For full warranty details, please visit our Warranty page.

Restricted Items

Please note that certain jewelry items may be subject to import restrictions in specific countries:

• Items containing exotic materials (certain shells, coral, ivory alternatives)
• Pieces with specific gemstones (restrictions vary by country)
• Items with high precious metal content (may require special documentation)

Our website will notify you during checkout if a selected item cannot be shipped to your destination country. If you have questions about specific restrictions, please contact our International Customer Service team.

International Customer Support

Our dedicated International Customer Service team is available to assist with your order:

Last updated: March 28, 2025